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Privacy Policy
NAVIVOILE

Privacy Policy

Company SASU NAVIVOILE We place great importance on the rights of individuals. That is why we apply a policy of total transparency regarding the automated processing and purposes of your personal data.

Furthermore, for additional information on the protection of your data, we invite you to consult the official website of the CNIL: https://www.cnil.fr/

Article 1 – Data collection and protection

Company SASU NAVIVOILE collects your data directly during your interactions on this site.

Generally speaking, personal data refers to any information relating to an identifiable natural person. Thus, we identify a person, directly or indirectly, by reference to a name, a number, or several specific elements relating to their identity.

In this context, we primarily collect the following personal information:

  • Last name and first name
  • Email and Phone
  • Address

Financial datas : Our platform does not access any of your credit card information. The transaction is processed directly through the secure interfaces of our bank or PayPal.
Data Protection Officer: Cyril SINTES (contact@navivoile.com).

Article 2 – Your rights (Access, Rectification, Deletion)

In accordance with the law, you have the right to access, rectify, delete, limit and transfer your data.

To exercise your rights, simply contact us:
SASU NAVIVOILE – 23 Impasse Maurice Dagniac, 11210 PORT LA NOUVELLE
E-mail : contact@navivoile.com

Please remember to include a photocopy of your signed identity document with your application. We will send you a response within one month of receipt.

Articles 3 & 4 – Use and Storage

We use your data to manage your bookings, improve our services, prevent fraud, and send you targeted marketing information. This way, we ensure a service tailored to your preferences.

The Platform retains your information for the period necessary to provide the services. However, we limit this period to 5 years after your last transaction.

Articles 5 & 6 – Sharing and Commercial Offers

We sometimes share your data with third parties (banks, technical providers) based exclusively in the European Union to ensure the proper functioning of our services.

If you do not wish to receive marketing offers, please inform us via our contact page.

Article 7 - Cookies

By definition, a " Cookie This is a file we place on your device to track traffic and improve our services. Your consent remains valid for 13 months.

Here are the cookies present on our site:

  • Google (Analytics, Tag Manager, Adwords)
  • Facebook (Social Plugins, Custom Audience)

Articles 8 & 9 – Applicable Law and Contact

La french law governs exclusively these terms of use.

For any further questions, please consult our Contact form or write to us by email at contact@navivoile.com

We also invite you to consult our General Terms & Conditions of Sale as well as our General Terms and Conditions of the Loyalty Program.

What do they say our clients

Excellent
NAVIVOILE Catamaran4.7
Based on 662 opinions
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Maryline Ruiz
there 15 hours
A truly superb day! We received a very warm and welcoming reception, and as soon as we left the harbor, the captain and his team informed us that we would be sailing. Pure bliss! Not a sound, just the sound of the water and the wind. Then came the moment of encountering the dolphins, a moment of wonder for everyone. We spent a long time alongside them, in a spirit of respect and gentleness. This was followed by a presentation from Cynthia and games to keep the children entertained. In short, a fantastic day filled with memories. Thank you for everything, and I hope to see you again very soon.
Annette Speelman
there 2 days
The Navivoile crew demonstrates exceptional professionalism. We've had several classes come, and they've all been delighted! Our students loved this mini-cruise! Thank you to Cyril and his crew for their good humor and kindness! We'll be back very soon! 😀😀
Owner's reply:Hello Annette, A huge thank you for this wonderful five-star review and for your trust! 😊🙏 It was a real privilege and a great pleasure to welcome your different classes aboard the Navivoile this year. Sharing our passion for the sea and the wind with younger generations is a mission that is particularly close to our hearts. The entire crew and I were very touched by your compliments on their kindness and professionalism. Our guide and naturalist, Cynthia, also sends her warmest thanks: she loved leading these sailing discovery workshops and seeing your students' eyes light up when they learned about how the catamaran works! 👦👧✨ Knowing that the whole school left delighted is our greatest reward. It will be a great pleasure to welcome you and your students again for future educational and maritime adventures! See you very soon! 😀😀 Cyril (Captain)
Karine ALLEGRE
1 weeks ago
Magical moments in the middle of the sea, encounters with cetaceans and sunfish, sailing... It was fabulous. Thank you to the naturalists, their explanations and report, and to the Navivoile team for this day.
Owner's reply:Hello Karine, A huge thank you for your five-star review and for this wonderful testimonial! We are delighted that you had such magical moments aboard the NAVIVOILE. We were indeed able to sail part of the way powered solely by the wind, at nature's pace, and we were so lucky that the wind joined us on the return trip! Mother Nature treated you to a truly beautiful spectacle with the cetaceans and those curious sunfish! Our naturalist was very touched by your message: sharing her knowledge, guiding you during the observations, and providing you with a detailed report of the outing, complete with photos, is an integral part of our eco-responsible commitment. A big thank you from the entire Navivoile team for your kindness. We look forward to welcoming you aboard again for another wonderful day at sea! The Navivoile Team
Aurélien
1 weeks ago
We were lucky enough to see a sperm whale, many other wildlife, and a bird 🐦
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Jenny Gebert
2 weeks ago
“I had an incredible experience with NAVIVOILE in Canet-en-Roussillon on Monday, May 25th, as a special gift for my 50th birthday from my mother. The dolphin tour was absolutely magical—we saw dolphins, a sea turtle, and even a swordfish! The boat was spotless, and the food and drink options were very reasonably priced. It was an all-round fantastic experience, even including a birthday song they performed for me. I couldn't have asked for a better way to celebrate. Highly recommended!”
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Owner's reply:Hello Jenny, Thank you so much for this beautiful review and for the 5 stars! 😊🙏 The entire NAVIVOILE crew is deeply honored that your mother chose us for such a milestone event as your 50th birthday. What a wonderful gift, and we are absolutely thrilled that this day was so magical for you! 🎂🎉 Monday, May 25th was truly an unforgettable day out of Canet-en-Roussillon. Mother Nature definitely wanted to celebrate with you, treating us all to that incredible show: the dolphins, the sea turtle, and the rare chance to spot a swordfish! 🐬🐢⚔️ The crew absolutely loved singing the birthday song for you on board. Creating these moments of joy, sharing, and family memories is exactly why we love our job. We wish you a wonderful 50th year, and it would be an absolute pleasure to welcome you and your mother back on board for more unforgettable memories at sea! ⛵️ Warmest regards, The NAVIVOILE Team
Sarah MG
2 weeks ago
We went on a dolphin and whale watching excursion and it was simply exceptional. For our first time at sea, we were worried that 10 hours might be too long, but we wished we could have stayed much longer! The weather was superb, and Mother Nature spoiled us with sightings of various birds, dolphins, and a fin whale. It was magical. 🐬🐋 The whole team is fantastic, both as people and in everything they share and make the experience so special. So, a huge thank you again, and we will definitely be back! 🙏😊
Owner's reply:Hello Sarah, A huge thank you for taking the time to share your happiness with us, and for these 5 stars! 😊🙏 For a first experience at sea, we are so happy to read that those 10 hours went by too quickly and that you wished the adventure could have lasted longer! It's true that since the beginning of this 2026 season, Mother Nature has been incredibly generous with us. We experience magical moments on every outing, and your encounter with the majestic fin whale, seabirds, and dolphins is the most beautiful proof of that! 🐬🐋✨ The whole team warmly thanks you for your kind words about our welcome and for sharing our passion. Sharing the beauty and fragility of this ecosystem is what drives us every day. It will be a great pleasure to welcome you back aboard the Navivoile to "stay again and again" with us on the open sea! 😉 See you very soon, The Navivoile Team
Catherine
3 weeks ago
A superb day aboard the Navivoile. We saw many species, including puffins, a sea turtle, and numerous dolphins! The captain gave us plenty of time to observe them and even let us spend a few extra minutes with them. The lookouts on the upper deck of the catamaran were on the lookout and provided very interesting commentary. If you'd like to eat on board, the selection is truly comprehensive, including homemade sandwiches. If you want to experience an incredible day, don't hesitate to set sail on this sailboat ⛵️
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Owner's reply:Hello Catherine, The entire Navivoile team warmly thanks you for this superb and comprehensive review! 😊🙏 This Whit Monday was truly a blessed day: magnificent sunshine, a splendid sea, and above all, wonderful passengers on board! We are delighted that you appreciated the work of our lookouts and the captain's patience. For us, it is essential to take the time to respect the animals' rhythm to offer a quality observation experience, whether it be for bottlenose dolphins, sea turtles, or elegant puffins. 🐬🐢 A big thank you also for your kind words about our homemade sandwiches; we put our heart and soul into making the experience a success, from the plate to the open sea! It was a real pleasure to share this incredible day with you. We look forward to seeing you again soon aboard our catamaran for another sailing trip! ⛵️ The Navivoile Team
Chacha 66
4 weeks ago
A wonderful day discovering whales and dolphins. Everything was perfect. The crew is incredibly kind, down-to-earth, and friendly. You feel like you're on a training or scientific vessel. They are extremely respectful of the animals. The sightings are fantastic. I was blown away. Thank you for this dream day on the open sea! Wow, I shouldn't have waited until I was 19 to do this!
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Owner's reply:Hello Madam, A huge thank you for this wonderful testimonial, which touches us deeply! 😊🙏 Knowing that you perceived our catamaran as a scientific or training vessel is the greatest compliment. Respect for cetaceans and their tranquility is our absolute priority, and sharing this knowledge in a simple way is our passion. Sunday, May 24th will remain etched in our memories! You chose the perfect day to take the plunge after 19 years: witnessing this whale breach (this spectacular leap out of the water 🐋✨), in addition to dolphins and turtles, was an absolutely rare moment. Mother Nature rewarded you for your patience! The entire team thanks you for your kindness and your wonderful energy on board. Don't let another 19 years go by before the next time; your place is already reserved for another dream day on the open sea! 😉⚓️ See you very soon, The NAVIVOILE Team
Tina Carbonell
1 months ago
👍 ✨✨✨✨✨ ✨ ✨ ✨ ✨ ✨ Gold medal for Captain Cyril and his crew. Approachability, professionalism, kindness, and attentiveness are the hallmarks of every moment. Different cruises, but always the same magic at work; this superb catamaran will captivate you instantly. If you're looking for an extraordinary and convivial experience, I highly recommend Total Escape!! *loyal customer since 2023* Tina 🤩
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Owner's reply:Hello Tina, The entire team is awarding you the Palme d'Or for the most radiant and loyal passenger! A huge thank you for this wonderful message. 😊🙏 It was already a great joy to celebrate your birthday on board with your family this spring, but yesterday's outing... what a memorable day! The calendar said May 30th, but we felt like we were living a waking dream. ✨ Mother Nature has spoiled you for your loyalty since 2023: crossing paths with this majestic fin whale (the second largest animal on the planet! 🐋), admiring these four groups of bottlenose dolphins, spotting puffins, a sunfish, and even a swordfish... it was simply magnificent! Your joie de vivre and enthusiasm are a driving force for Captain Cyril and the entire crew. It's precisely for moments of sharing like these that we do this job. Thank you for your continued trust, year after year. You've become a part of the catamaran's DNA! See you soon for more adventures, Cyril ;)
Kylian Prevost
2 months ago
Great experience. Very friendly crew. We loved it.
Owner's reply:Hello Kylian, The entire Navivoile crew thanks you for your message! We are delighted that you enjoyed the welcome and the atmosphere on board. It's always a pleasure to share these special moments with you, especially when the bottlenose dolphins are there! We look forward to seeing you again for another sailing trip, The Navivoile Crew
Edwin Van Norden
7 months ago
Fantastisch hele mooie tocht meegemaakt met een woord fantastisch
Photo from customer review
Owner's reply:Beste Edwin, Hartelijk dank voor uw fantastische feedback en de vijf sterren! Het doet ons enorm veel plezier dat u zo'n mooie tocht heeft meegemaakt en dat de ervaring in één woord "fantastisch" was. This is how we will be able to find out about the eleven gases. We hope that you will be able to find out more about the future! Met vriendelijke groet, Het team van NAVIVOILE
Kreshnik Hoxha
7 months ago
Owner's reply:Thank you so much for your stars! We're delighted you enjoyed the experience. We look forward to welcoming you back on board! 😊🙏
Nicolas Eiréné
9 months ago
✨ An incredible experience, both enriching and moving. This awareness-raising experience about cetaceans reminds us that intelligence is not the exclusive domain of human beings. Perhaps true wisdom, true sensitivity, can also be found in these other species, who know how to communicate, feel, and love in their own way. 🌊🐬 They have immense hearts and deserve all our attention and respect. Thank you again to the entire team. Nicolas
Photo from customer review
Owner's reply:Dear Nicolas, We sincerely thank you for taking the time to share your feedback on the Whale & Dolphin Watching excursion. We are particularly touched by the depth of your analysis and your reflection on "non-human" intelligence. It is a great pleasure for us to learn that this educational experience was both enriching and moving for you. Your perspective confirms the importance of our mission to respect and protect cetaceans and marine wildlife as a whole. The entire crew thanks you again for your support. Sincerely, The Management
Malika D.
9 months ago
The dolphin watching excursions were fantastic! Five hours might seem long, but it flies when you're on the boat, and we saw quite a few dolphins, including a baby 🙂, perfect!
Owner's reply:Hello Malika, Thank you so much for your fantastic feedback and five-star rating! We are delighted that the 5-hour excursion seemed short to you because of the intensity of the experience. That's the best compliment we could receive! Encountering the bottlenose dolphins, and especially having the chance to spot a baby dolphin, are always moving moments and make the trip unforgettable. We are happy that everything was perfect. We hope to see you again very soon on board for another adventure at sea! The Management
Melissa Bertin
9 months ago
Sharon Rioux
9 months ago
Watching bottlenose dolphins with our daughters was a first for everyone on a boat, and it was fantastic! 👍 We thoroughly enjoyed our time on the boat with our daughters; the dolphins were magnificent to see, and the information provided was excellent. The captain was very friendly, as were the staff, all smiles. Thank you so much for this wonderful experience!
Photo from customer review
Owner's reply:Hello Sharon, A huge thank you for your very positive feedback and excellent rating! We are absolutely delighted that this first experience at sea and observing the bottlenose dolphins was such a wonderful and memorable moment for your whole family, especially your daughters! It was a pleasure to share these magnificent animals with you. Sharing our passion and offering a relaxing and educational experience is at the heart of our mission. Please be assured that we will pass on your compliments to the Captain and all the staff for their smiles and friendliness. The Management
Wolfgang Bergman
9 months ago
Habe eine 5 Stunden Bootstour gebucht um Delfine zu beobachten, und ich muss sagen es hat sich gelohnt. Viele Delfine also includes the küste gesehen and gleichzeitig vor Canet en Roussillon teilweise gesegelt... Kaffee 1.50€, Croissants 1,50€... was will man mehr. Ich hatte Glück dass nicht so viele Leute dabei waren, so konnte man ganz entspannt die Delfine beobachten. Dankeschön
Owner's reply:Sehr geehrter Herr Bergmann, Vielen herzlichen Dank für Ihre ausgezeichnete Bewertung und dafür, dass Sie sich die Zeit genommen haben, uns von Ihrer 5-stündigen Bootstour zu berichten. These are some außerordentlich zu hören, dass sich die Buchung gelohnt hat und Sie eine entspannte Beobachtung der vielen Delfine vor der Küste genießen konnten! Wir sind also froh, dass Sie en Seren en Bord (Kaffee und Croissants 😉) zu schätzen wussten. Ihre Zufriedenheit ist unsere größte Belohnung. Wir hoffen, Sie bald wieder bei un an Bord begrüßen zu dürfen! NAVISAILING
Max Tonder
10 months ago
Fantastic experience! The team is amazing and incredibly friendly. I was able to swim in deep water for the first time and overcome my fears. The meal offered is simple but satisfying, and you can try Catalan specialties.
Owner's reply:Hello Max, What a pleasure to read your feedback! Thank you so much for taking the time to share this "Superb experience" during your barbecue and swimming cruise. We are very proud of our team and delighted that they met your expectations, were friendly, and top-notch! Congratulations on overcoming your apprehension and enjoying the deep-sea swim! This is exactly what we love to see: our passengers creating unforgettable memories and pushing their limits. We are also happy that you enjoyed the meal and the Catalan specialties. We pride ourselves on making barbecue time a convivial and authentic experience. We hope to welcome you back on board very soon for another adventure at sea! The Management
Kevin Chiarotto
10 months ago
Thank you so much for the experience! Unfortunately, the dolphins and other wildlife weren't there, but that doesn't change the rating; that's just how it is with wild animals 😌 See you very soon for another experience, this time with fin whales and much more 😁
Owner's reply:Hello Kevin, A huge thank you for your excellent rating and for your very accurate perspective on wildlife: it is indeed Nature's way, and we greatly appreciate your understanding! We are sincerely sorry that you didn't see the whales that day. However, you were able to observe two species of dolphins that day (striped dolphins and bottlenose dolphins). Across all our nature cruises, we have achieved a 100% sighting rate this year, for the second year in a row! We would be delighted to welcome you back on board for another experience. We hope that this time you will have that magical encounter...with a fin whale (April to early June is the recommended period)! 😉 See you very soon! Cyril (Captain)
Virginia C.
10 months ago
Second outing at sea, still fantastic! A wonderful team, kind and attentive, pure joy! See you again in May for another trip. Well done to everyone! Virginie
Owner's reply:What a wonderful loyalty testimonial! This is an excellent opportunity to sincerely thank Virginie for her continued trust and to look forward to her next visit. Here is a suggested simple, warm, and very encouraging response: ⚓ Our Response to Virginie C Dear Virginie, What a pleasure to read that your second outing at sea was "just as fantastic"! Your loyalty is our greatest reward, and your words about our team – wonderful, kind, and attentive – mean a great deal to us. A big thank you from them! We are delighted to have provided you with such a wonderful experience. We have noted your appointment for next May to welcome you back and share new adventures at sea! We are already looking forward to it. See you very soon! The Management
SZ
10 months ago
Owner's reply:Thank you for your trust and for these 5 stars! It was a pleasure to have you. 😊🙏⚓
Pier O!
10 months ago
Without the captain...the atmosphere would be different. A small smile or some attention from the crew would have been appreciated. Bring your own cushion because prime spots on the boat are scarce and quickly taken.
Owner's reply:Hello, Thank you for taking the time to leave us your feedback and this excellent 5-star rating! We are delighted that you enjoyed the atmosphere and that the Captain met your expectations. Your very positive feedback will be passed on to him. We take your comments regarding the crew and their attentiveness very seriously: we will immediately remind them of the importance of maintaining a constant smile and being fully available. We apologize if this aspect was not up to our usual standard during your trip. Regarding comfort, we note your suggestion for a cushion and the fact that the prime seats are quickly occupied. We will look into how to improve the overall comfort on board so that everyone can fully enjoy the excursion. Thank you again for your honesty. We hope to welcome you back again to demonstrate our commitment to excellence. The Management
M'Creative
10 months ago
Fantastic day spent with the crew, everything is arranged to make you feel comfortable 🤩🥰 Clean boat, super friendly crew, excellent meal... Everything is well organized, swimming... In short, don't hesitate ☺️😉 Thank you to the crew for this great outing. Signed, the Vendée crew
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The Sournia Mill, Cap France
10 months ago
An exceptional partnership for many years. Perfect professionalism. My clients always return absolutely delighted with their boat trip.
Owner's reply:Dear Partner, Dear Stéphanie, We sincerely thank you for this review, which is the greatest recognition for us. The quality of our partnership, established over many years, is a true source of pride for our entire team. We pride ourselves on offering the impeccable professionalism you mentioned. Your trust and the fact that your clients return "absolutely delighted" with their excursions is the best proof of the success of our collaboration. We look forward to planning future group outings with you and continuing to write this wonderful partnership story. We hope to speak with you again soon, Cyril
Frederic Dastugue
10 months ago
We chose the "Catalan Aperitif" cruise and it was a truly wonderful experience. We were able to admire a magnificent sunset and the crew was incredibly kind.
Owner's reply:Hello Frédéric, What a pleasure to read that your choice of the "Catalan Aperitif" cruise was a "truly delightful experience"! The atmosphere at the end of the day, with a magnificent sunset over the coast and a box of Catalan charcuterie as an added bonus, is indeed a magical moment that we love to share. We are delighted that you were able to fully enjoy it. Your compliments on the crew's kindness will be passed on to them: your satisfaction is their greatest reward. Thank you for your visit in August, and we hope to welcome you back for another relaxing time at sea! The Management
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